WEBVTT

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In this lesson, we're going to learn about

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Management Involvement.

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Effective governance in day-to-day operations

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relies on management involvement

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to ensure that roles and responsibilities

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are clearly assigned and managed.

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Building on the importance of management involvement,

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we will look at how management's active participation

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and commitment is key

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in setting the overall business strategy

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and making sure governance structures

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are properly implemented across the organization.

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One helpful tool for defining

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and clarifying these roles

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is the responsible, accountable,

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consulted, informed, or RACI matrix.

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The RACI matrix outlines who is responsible

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for carrying out tasks,

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accountable for the results,

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consulted for advice, and informed about the progress.

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Although other systems can be used,

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an explanation of the RACI matrix

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shows one way in which management involvement

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helps create effective governance.

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An RACI matrix maps out the involvement

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of individuals or teams in specific tasks.

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An RACI matrix is typically presented as a table

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that lists tasks or deliverables

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down its horizontal rows,

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and roles or individuals involved in the project

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across its vertical columns.

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At the intersection of each task and role,

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the table specifies whether the individual

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or team is responsible, indicated by an R,

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accountable, indicated by an A,

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consulted indicated by a C,

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or informed indicated by an I for that particular task.

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This simple layout provides a clear visual representation

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of who is involved in each part of the project

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and what their specific responsibilities are.

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An RACI matrix is used to assign clear roles,

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prevent confusion or overlaps,

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and ensure that everyone knows

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who is in charge of execution,

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who makes final decisions,

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who should be consulted for advice,

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and who needs to be kept updated

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on progress within the project.

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In this way, the RACI matrix helps streamline communication,

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accountability, and efficiency

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in managing complex projects or processes.

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Now, let's describe these four RACI matrix categories

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in a little more detail.

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Responsible, is the first category in the RACI matrix.

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A person or team labeled as responsible

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is directly in charge of completing the task or deliverable.

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They are the ones doing the actual work,

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such as executing plans, meeting deadlines,

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and ensuring that the task progresses as expected.

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The responsible party is crucial to getting the job done

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and is often involved in the day-to-day activities

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needed to move the task forward.

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Accountable is the second category in the RACI matrix.

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The accountable individual is the person

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with the final authority over the tasks outcome.

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This person ensures the task meets its goals

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and objectives, even if the accountable individual

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is not directly involved in the work itself.

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Typically, only one person is designated

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as accountable for each task.

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Assigning only one accountable person avoids confusion

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and ensures clear decision-making authority.

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This role is crucial in making sure the project or task

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stays on track and delivers the expected results.

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Consulted is the third category in the RACI matrix.

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People labeled as consulted

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are stakeholders or experts whose opinions and input

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are sought before major decisions are made

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or tasks are considered complete.

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Their role is advisory,

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providing guidance or expertise

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that can influence the direction of the task.

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While they do not perform the actual work,

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their feedback is important

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for ensuring that the task meets quality standards

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and complies with specific requirements.

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Informed is the fourth and final category

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in the RACI matrix.

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The informed group consists of individuals

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who need to be kept up to date on progress or outcomes

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but are not directly involved in the task's execution

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or decision-making process.

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They receive regular updates

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so they are aware of the task status,

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but they do not provide input

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or make decisions regarding the task trajectory.

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Keeping these individuals informed

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ensures transparency and alignment

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across the enterprise organization.

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Let's take a look at an example.

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Imagine an organization

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is rolling out a new company-wide software.

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In this case, the IT department is responsible

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for the technical setup

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and all other tasks that are needed

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to ensure the software is ready for the users.

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The Chief Information Officer or CIO,

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is accountable for the project success

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even though they aren't doing the actual work.

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The Human Resources or HR department is consulted

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to ensure the system meets employee management needs,

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and senior leadership is informed of the progress.

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Within this construct, management commitment is crucial.

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Without effective engagement from leadership

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key decisions may be delayed,

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resources could be insufficient,

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and overall alignment with business goals may be unclear.

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Management involvement ensures that roles

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are properly assigned, accountability is enforced,

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and the project receives the support

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and oversight needed for successful completion.

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So remember, management commitment

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is essential for effective governance.

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It ensures that task and project roles

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and responsibilities are clearly assigned

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and aligned with business goals.

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The RACI matrix is a tool that helps clarify these roles

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by defining who is responsible for tasks,

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who is accountable for the outcomes,

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who should be consulted for input,

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and who needs to be informed of progress.

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In enterprise projects,

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management's active involvement is key

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to enforcing accountability

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and providing the necessary resources and oversight.

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Without management commitment projects risk delays,

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misalignment with goals and inefficiencies in execution.