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Hi guys.

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Welcome to this session.

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So in this session we wanted to see how we can make use of Google Gemini for analyzing reviews which

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we get on our products and services.

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So when we are running a business it is becoming very important for us to analyze our reviews as well

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given by our customers.

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Because once you analyze them, you will understand what's going right and what is not going so right

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in the business.

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Based on the reviews, positive or negative, you understand your strength areas where you're doing

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really well and you can try to be consistent with that.

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And also you get to know what are your negative areas, which are your areas of improvement, what you

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need to fix, what is the urgent pain area of the business which is creating that discomfort?

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So this way you're able to improve the overall user experience of your customers when they do business

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with you.

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So analyzing users reviews becomes a critical part of retaining your customers for a long period of

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time.

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So for that particular purpose, we can also use Google Gemini tool where we can, uh, it can help

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us analyze the reviews and give us the positives and negatives about it.

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Okay.

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So let's have a look at this.

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How you can do that.

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So let's say for a particular business listing like this, which is on Google Maps, we can take the

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reviews from this particular business listing and give it to Google Gemini to analyze.

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So let's have a look at this so we can take the first prompt where we are looking for the positive reviews.

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So which we can give it out here.

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And then we can mention all the reviews out here.

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You can go to the reviews section where you will find all the reviews here.

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And you can just copy the reviews in this manner.

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Let's say you're copying a lot of reviews out here.

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And then we just paste it over here to give them an idea about all of it, and then ask them to rate

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it.

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So things people like about the restaurant based on reviews, hospitality and service.

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Warm and welcoming.

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Atmosphere.

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Ambience.

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Food.

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Authentic flavors.

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Other positive aspects which we can see out here.

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In the same manner, we can ask for the negative reviews as well regarding the business.

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So we can ask.

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And now we collect all the negative reviews as well of the same business listing and ask to provide

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the disliking things they don't like.

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Food did not meet expectations.

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Lack of wow factor portion sizes.

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Okay, so that is what can be the disliking area.

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So now this business can analyze this, can look at these particular areas and fix that for the customers

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so that it improves the overall user experience.

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In this way we can analyze customer feedback reviews and go ahead and improve that so that our overall

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experience which we provide to our customers becomes better.

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I hope this makes sense.

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You understand this now how Google Gemini can be used for analyzing feedback and reviews.

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Thank you so much guys for listening in to this and I will see you in the next video.