Hi guys.
Welcome to this session.
So in this session we wanted to see how we can make use of Google Gemini for analyzing reviews which
we get on our products and services.
So when we are running a business it is becoming very important for us to analyze our reviews as well
given by our customers.
Because once you analyze them, you will understand what's going right and what is not going so right
in the business.
Based on the reviews, positive or negative, you understand your strength areas where you're doing
really well and you can try to be consistent with that.
And also you get to know what are your negative areas, which are your areas of improvement, what you
need to fix, what is the urgent pain area of the business which is creating that discomfort?
So this way you're able to improve the overall user experience of your customers when they do business
with you.
So analyzing users reviews becomes a critical part of retaining your customers for a long period of
time.
So for that particular purpose, we can also use Google Gemini tool where we can, uh, it can help
us analyze the reviews and give us the positives and negatives about it.
Okay.
So let's have a look at this.
How you can do that.
So let's say for a particular business listing like this, which is on Google Maps, we can take the
reviews from this particular business listing and give it to Google Gemini to analyze.
So let's have a look at this so we can take the first prompt where we are looking for the positive reviews.
So which we can give it out here.
And then we can mention all the reviews out here.
You can go to the reviews section where you will find all the reviews here.
And you can just copy the reviews in this manner.
Let's say you're copying a lot of reviews out here.
And then we just paste it over here to give them an idea about all of it, and then ask them to rate
it.
So things people like about the restaurant based on reviews, hospitality and service.
Warm and welcoming.
Atmosphere.
Ambience.
Food.
Authentic flavors.
Other positive aspects which we can see out here.
In the same manner, we can ask for the negative reviews as well regarding the business.
So we can ask.
And now we collect all the negative reviews as well of the same business listing and ask to provide
the disliking things they don't like.
Food did not meet expectations.
Lack of wow factor portion sizes.
Okay, so that is what can be the disliking area.
So now this business can analyze this, can look at these particular areas and fix that for the customers
so that it improves the overall user experience.
In this way we can analyze customer feedback reviews and go ahead and improve that so that our overall
experience which we provide to our customers becomes better.
I hope this makes sense.
You understand this now how Google Gemini can be used for analyzing feedback and reviews.
Thank you so much guys for listening in to this and I will see you in the next video.