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Hi guys.

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Welcome to this session.

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So in this session we'll see how we can analyze our reviews as well given by our customers with the

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help of ChatGPT.

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So when we are running any kind of online businesses, customers provide reviews for our products and

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services.

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It becomes extremely important for us to look through these reviews to understand what are the things

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which are doing really great and what are the things which where there are areas of improvement.

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So once we understand what is going really great, we can focus on those more and keep up the levels

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and try to improve them further.

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When we identify which are the areas of improvement, then we can fix those issues, make them as priority

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and try to reduce them.

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Okay.

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Fix those particular segments of our business so that the overall user experience becomes really great.

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So for all of this, you can use ChatGPT again.

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So what we can do here is we can give all the positive and negative reviews to ChatGPT to analyze and

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tell us what exactly are customers saying with respect to those reviews.

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And then we can make a list of those particular pointers and we can start working upon them.

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So let's have a look at this with an example.

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So let's say we are looking at a specific place like let's say Heathrow Airport.

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And we're looking at the reviews for it.

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So there are like 55,000 plus reviews of this airport.

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Okay.

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So we can go to reviews.

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So these are all the reviews.

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It has an average 4.0 review.

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Right now what we can do is we can sort the reviews by highest rating let's say.

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And these are the reviews which it has got.

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So we can just take those reviews for now.

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Till here.

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And we can go to ChatGPT and we can say that.

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And we can ask for a, make a list of points.

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And we can give the reviews out here.

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So the tool is going to look at all the reviews given out here and based on which give us all the ideas.

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So it's giving all the positive reviews like the size and navigation.

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Airport is huge, requiring a train to reach some boarding gates.

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Okay.

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Exceptional service at Tram Terminal two.

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So it's giving all the positive reviews, specific ones being provided over here.

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Okay.

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So this is really great, which we have it now.

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In the same manner we can also get the negative reviews and see the areas of improvement.

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So let's say.

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We look at the lowest ratings and now we again copy the ratings.

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And we can go ahead and put the reviews over here the way we had done it here.

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So now we are giving all the negative reviews to it to analyze and tell us which are the areas we need

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to go ahead and fix.

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So for example, poor assistant services, inadequate support for people with disabilities, uncomfortable

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waiting areas, crowded and chaotic environment.

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Okay, so these are some areas where we have to now focus on and we can make the situation better.

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So this is really great pointers for ideas which we are getting from the tool, which is telling us

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about the pros and cons of our business, of our products and services given straight away from the

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clients, from our customers.

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And now we can work towards them and make it a much better user experience for everybody.

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I hope this makes sense.

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You understand now how you can also analyze feedback or reviews of your customers with the help of ChatGPT.

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Thank you so much guys for listening in to this session and I will see you in the next video.