Hi guys.
Welcome to this session.
So in this session we'll see how we can analyze our reviews as well given by our customers with the
help of ChatGPT.
So when we are running any kind of online businesses, customers provide reviews for our products and
services.
It becomes extremely important for us to look through these reviews to understand what are the things
which are doing really great and what are the things which where there are areas of improvement.
So once we understand what is going really great, we can focus on those more and keep up the levels
and try to improve them further.
When we identify which are the areas of improvement, then we can fix those issues, make them as priority
and try to reduce them.
Okay.
Fix those particular segments of our business so that the overall user experience becomes really great.
So for all of this, you can use ChatGPT again.
So what we can do here is we can give all the positive and negative reviews to ChatGPT to analyze and
tell us what exactly are customers saying with respect to those reviews.
And then we can make a list of those particular pointers and we can start working upon them.
So let's have a look at this with an example.
So let's say we are looking at a specific place like let's say Heathrow Airport.
And we're looking at the reviews for it.
So there are like 55,000 plus reviews of this airport.
Okay.
So we can go to reviews.
So these are all the reviews.
It has an average 4.0 review.
Right now what we can do is we can sort the reviews by highest rating let's say.
And these are the reviews which it has got.
So we can just take those reviews for now.
Till here.
And we can go to ChatGPT and we can say that.
And we can ask for a, make a list of points.
And we can give the reviews out here.
So the tool is going to look at all the reviews given out here and based on which give us all the ideas.
So it's giving all the positive reviews like the size and navigation.
Airport is huge, requiring a train to reach some boarding gates.
Okay.
Exceptional service at Tram Terminal two.
So it's giving all the positive reviews, specific ones being provided over here.
Okay.
So this is really great, which we have it now.
In the same manner we can also get the negative reviews and see the areas of improvement.
So let's say.
We look at the lowest ratings and now we again copy the ratings.
And we can go ahead and put the reviews over here the way we had done it here.
So now we are giving all the negative reviews to it to analyze and tell us which are the areas we need
to go ahead and fix.
So for example, poor assistant services, inadequate support for people with disabilities, uncomfortable
waiting areas, crowded and chaotic environment.
Okay, so these are some areas where we have to now focus on and we can make the situation better.
So this is really great pointers for ideas which we are getting from the tool, which is telling us
about the pros and cons of our business, of our products and services given straight away from the
clients, from our customers.
And now we can work towards them and make it a much better user experience for everybody.
I hope this makes sense.
You understand now how you can also analyze feedback or reviews of your customers with the help of ChatGPT.
Thank you so much guys for listening in to this session and I will see you in the next video.