Hi guys.
Welcome to this session.
So in this session we want to discuss about chat bots.
What are chat bots and why they're important for our business.
So chat bots are basically going to be a messaging system and automated chats which has the purpose
of helping your clients, selling your products and promoting your brand all the time.
So they are going to be an automated chatting service, which you can install on your platform, on
your website, on different products which you may have, where people would be able to go ahead and
interact with your chatbot while you are not there.
So you can program it in such a manner that it can answer certain queries which people might have related
to your products and services.
So in such a way, what happens is you would not need to be there to yourself.
Reply to those chat messages.
This bot can do that job for you and saves you that time.
So chat bots turns out to be really effective way of communicating with your with your customers on
a regular basis all the time.
And this really helps to provide a good support system for your business.
Now there are different ways you can, Are places where you can install chat bots so you can do it on
your Facebook messenger.
So where you can set up the chat bot and any people, any person who is coming to your Facebook page
and sends you a message on your Facebook messenger, the chat bot can reply to those.
Similarly on Instagram messages as well.
You can implement this to answer a number of queries which you get on your Instagram page.
Similarly, chat bots can be created for SMS sending.
You can send SMSes as a blast to a lot of you of your users, and also it can be done in WhatsApp as
well, which is an another automation SMS automation platform.
So where as well chatbots can be implemented.
So there are a lot of use cases and benefits of chat bots, which can really help to give a good user
experience to our customers.
I hope this makes sense.
You understand this in the coming videos.
We'll see practically as well what AI tools you can use in the chat bots category, which can really
help in generating a decent amount of revenue for our businesses.
Thank you so much guys for listening in to this, and I will see you in the next video.