Hi guys.
Welcome to this session.
So in this session we wanted to see the chats which we have had with our customers.
So in the last video we saw how we can set up the chat bot.
So now that we are having the conversation with our customers, we can analyse that chat data as well.
And we can then decide what we have to do with that information.
So let's have a look at it.
How you can easily access the chat data on the chat platform.
So once you are back on the platform, you can go on the left panel where you have a live chat option.
And this is where you will see all the channels.
So let's say in our case we have integrated Facebook.
So in case of Facebook all the messages chats will be out here showing up for us from different customers
which we have had.
So now here if you see a particular customer who has given us a five star rating, a good review possibly.
You can also collect their data so their contact information you can collect from this particular segment
and then you can reach out to them, people who have given us a lower rating, let's say one star or
two star rating.
Then also you can contact them specifically understanding their pain areas and try to fix that.
So this can be really useful in managing customers.
People who have engaged with your business, who have taken your products and services, and then given
certain reviews so you can analyze all that through the chat data, which this platform will show you.
And then you can go ahead and work upon that.
So this way it can really help in improving the user experience going forward for your business.
I hope this makes sense.
You understand this feature as well, and hopefully you can use this as well in your business and for
your clients.
Thank you so much guys for listening in to this and I will see you in the next video.