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Hi guys.

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Welcome to this session.

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So in this session we wanted to see the chats which we have had with our customers.

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So in the last video we saw how we can set up the chat bot.

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So now that we are having the conversation with our customers, we can analyse that chat data as well.

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And we can then decide what we have to do with that information.

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So let's have a look at it.

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How you can easily access the chat data on the chat platform.

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So once you are back on the platform, you can go on the left panel where you have a live chat option.

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And this is where you will see all the channels.

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So let's say in our case we have integrated Facebook.

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So in case of Facebook all the messages chats will be out here showing up for us from different customers

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which we have had.

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So now here if you see a particular customer who has given us a five star rating, a good review possibly.

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You can also collect their data so their contact information you can collect from this particular segment

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and then you can reach out to them, people who have given us a lower rating, let's say one star or

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two star rating.

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Then also you can contact them specifically understanding their pain areas and try to fix that.

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So this can be really useful in managing customers.

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People who have engaged with your business, who have taken your products and services, and then given

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certain reviews so you can analyze all that through the chat data, which this platform will show you.

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And then you can go ahead and work upon that.

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So this way it can really help in improving the user experience going forward for your business.

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I hope this makes sense.

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You understand this feature as well, and hopefully you can use this as well in your business and for

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your clients.

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Thank you so much guys for listening in to this and I will see you in the next video.