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Hi guys.

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Welcome to this session.

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So in this session we wanted to discuss another feature of the platform which is customizing our chat

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bots for specific goals.

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So once you start building your chatbot there can be some by default customizations which you would

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like to have it to have.

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Like for example, a welcome introductory message.

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So the moment before a user chats or writes anything, there can be a welcome greeting email or a or

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a message which we can compose here.

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So let's see how you can do this.

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So once you're on the Manychat platform, we can go to settings where you have all the channels available

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here.

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So you can select the channel.

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Let's say it's messenger for which you are creating.

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So now you can first give a greeting text.

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So this will be the text which will be shown to the user before he starts.

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He or she starts chatting with us okay.

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So this you can provide, you can see how it's going to look like over here, like a review or preview

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on your on a device.

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Other than this, you can also have a default reply.

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So let's say you want to have a reply, which is, uh, kind of a messaging which you want to give.

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Let's say there is some kind of information which you don't understand.

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So for that you have a default reply.

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Okay.

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Uh, let's say there is one situation wherein you need more information.

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So then there can be a different default reply.

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Okay.

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So these kind of scenarios which can happen on a regular basis in a conversation, you can define it

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by a default reply.

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And you can set it up right here.

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Other than that you can also have a welcome message which you can create.

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You can also have an opt in automation setup done over here or an opt out automation setup done over

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here.

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So all these things, customizations you can do beforehand before you set up the chat for your customers.

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And this would really help in giving a good overall comprehensive experience to your users.

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I hope you understand this feature and can use it going forward in the next in your coming businesses

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and for your clients.

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Thank you so much guys for this.

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I'll see you in the next video.