Hi guys.
Welcome to this session.
So in this session we wanted to discuss another feature of the platform which is customizing our chat
bots for specific goals.
So once you start building your chatbot there can be some by default customizations which you would
like to have it to have.
Like for example, a welcome introductory message.
So the moment before a user chats or writes anything, there can be a welcome greeting email or a or
a message which we can compose here.
So let's see how you can do this.
So once you're on the Manychat platform, we can go to settings where you have all the channels available
here.
So you can select the channel.
Let's say it's messenger for which you are creating.
So now you can first give a greeting text.
So this will be the text which will be shown to the user before he starts.
He or she starts chatting with us okay.
So this you can provide, you can see how it's going to look like over here, like a review or preview
on your on a device.
Other than this, you can also have a default reply.
So let's say you want to have a reply, which is, uh, kind of a messaging which you want to give.
Let's say there is some kind of information which you don't understand.
So for that you have a default reply.
Okay.
Uh, let's say there is one situation wherein you need more information.
So then there can be a different default reply.
Okay.
So these kind of scenarios which can happen on a regular basis in a conversation, you can define it
by a default reply.
And you can set it up right here.
Other than that you can also have a welcome message which you can create.
You can also have an opt in automation setup done over here or an opt out automation setup done over
here.
So all these things, customizations you can do beforehand before you set up the chat for your customers.
And this would really help in giving a good overall comprehensive experience to your users.
I hope you understand this feature and can use it going forward in the next in your coming businesses
and for your clients.
Thank you so much guys for this.
I'll see you in the next video.